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Vendor Self Serve

Recent studies suggest 80% of all calls that come into your AP department are supplier inquiries on invoice status. Invoice status calls add little-to-no value to your business processes or client relationships and can actually hurt your AP department’s productivity by distracting from high priority activities. You need a solution that will give vendors the tools they need to manage their own inquires.

With Prodagio Vendor Self Serve you can save time and client relationships by giving vendors the tools they need to manage their own inquiries and information.

Prodagio Vendor Self Serve

Overview
Benefits
Key Features

Overview

Prodagio Vendor Self Serve enables your vendors to manage their own information and inquiries – giving your AP department more time to manage invoices, solve more complex inquiries, and increase overall productivity. Prodagio Vendor Self Serve supplies a secure connection to transfer information to the vendor and also provides:

Integration with AP and ERP Systems empowering your supplier with the information they need to find answers and interact with their own information through a secure login.
Supplier Inquiry Functionality allows information to be transferred to the supplier so they can retrieve up to date status on receipts, processing, and payment without calling into your AP department.
Invoice Upload and Submission which allows your suppliers to easily submit invoices in a variety of electronic forms, from PDF to spreadsheet or XML.
Discussion Thread Functionality making it possible for the Supplier and Processor to chat directly, without ever picking up a phone and results and quicker invoice error resolution.

Click to view Benefits

Benefits

Prodagio Vendor Self Serve saves your AP department money, drives greater operational efficiency, and presents your suppliers with a more efficient method to resolve any questions they have concerning invoices, even if it’s after business hours. Prodagio works to provide a more efficient way to resolve invoice inquiries by delivering the following benefits:

Greater Operational Efficiency
Prodagio VSS allows your AP department to off-load inquiries by giving suppliers the access they need to find answers and interact with their own information; this saves your AP department money, drives greater efficiency, and presents your suppliers with a more efficient method to resolve any questions they might have.

Facilitate the Move to Paperless Transactions
There is a huge movement in the business world to move to paperless transactions, but you can’t completely move to paperless unless your suppliers move in that direction. Prodagio VSS allows your suppliers to easily submit invoices in multiple forms electronically. Now your AP department won’t be crushed under the weight of manually sorting and scanning paper invoices.

Quick Invoice Error Resolution
Prodagio VSS can be fully integrated with Prodagio AP, making it possible to flip POs between your AP department and the Supplier electronically. A Discussion Thread function makes it possible for the Supplier and Processor to chat directly, without ever picking up a phone.

Invoice Visibility for the Supplier
The supplier can view the status of that invoice immediately and keep tabs on the invoice as it moves through your AP system.

Improved Vendor Relationships
Resolving invoice errors quickly saves your AP department valuable time and improves client relationships.

Need-Based Deployment Options
We understand that every AP department does not operate in the same way, for that reason Prodagio VSS is offered in three need-based deployment options, ensuring you only pay for the functionality you truly need.

SaaS Option
We also offer a SaaS model which means your IT team won’t have to worry with additional hardware management and technology up-keep.

Click to view Key Features

Key Features

Functions
Off-Load Inquiries	Less time invested in answering simple repeatable questions dramatically reduces call center load.
Supplier Inquiry	The inquiry function provides a secure connection and transfer of necessary information so suppliers can get up to date status on receipt, process and payment.
Invoice Upload and Submission	Suppliers can upload multiple forms of invoices, from PDF to spreadsheet or XML allowing you to quickly receive them in electronic form.
PO Flip	Reduces the back and forth time between Suppliers and the AP Department and can be updated directly in Prodagio AP.
Discussion Thread	Discussions or chats can be started by either Suppliers or Processors to help resolve issues.
Accessibility
24-Hour Availability	Allows your Suppliers to check invoice status at any time, turning your AP department into a 24-hour operation.
Search
Powerful Search	Powerful search capabilities make finding invoices and payments effortless. Vendors also have the ability to perform their own reconciliation and print statements at any time.
Risk Management
Internal Controls and Risk Management	Every action taken within Prodagio Vendor Self Serve is date and time stamped, and labeled with the person’s name making the change. Integrated accountability aids in regulatory compliance and reduces potential for errors.
Integration
Integrates with Prodagio AP	You will gain additional value and compete end-to-end processing with Prodagio VSS and Prodagio AP. Invoices are efficiently coded and routed from receipt all the way through to ERP posting without any duplicate data entry or manual processing.

Vendor Self Service Portal

Web-based submission and management of vendor invoices and inquiries

View this Brochure

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