Best practices in managing improvement projects in Government
September 8, 2009 @ 1pm ET
Case worker staffs are smaller and IT budgets are squeezed, but the demand for social services continues to grow. Even with these dwindling resources and increasing demands, you still have to meet these challenges without comprising service integrity.
Join our Webcast to hear practical strategies on how to get results. Ferdous Hakim from Fairfax County will share lessons learned from the county’s drive to improve its processes in the Department of Human Services by focusing on technology and "thinking outside of the box" to improve service delivery. Nick Quattlebaum will demonstrate the technology deployed at Fairfax to show how effective deployment can create more consistant and timely decisions.
Bringing together software engineering, IT project management, university-level teaching, and strategic planning experience in the public sector, Ferdous presents an in-depth, from-the-trenches perspective on how to design, develop and implement business systems supporting human services programs. His recent experience includes technical management of human services programs at a Fairfax County’s Department of Administration for Human Services. Mr. Hakim has an MBA in from Johns Hopkins University, a BS in Decision Sciences and Management Information System and many certificates in leadership, business process re-engineering, database and project management.
Nick is an industry visionary and responsible for the continued development of the Prodagio Business Suite. Nick’s expertise and keen market insight have guided the Prodagio Case Management into public organizations like NASA, Los Alamos Labs, United Nations, and leading counties governments like Riverside, CA, San Diego, CA, and Fairfax VA.
You will take away actionable strategies that you can use to better re-orient your existing efforts and missions strategies to master the evolving environment.
- How to justify and value projects
- Defining project to get them approved
- How to choose a partner
Register now for this exclusive Webcast featuring live demonstrations. We’ll explore how you can become a state-of-the-art operation and learn what will have the greatest impact on your business and what you can do today to move forward.